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Open Tickets
98
+6 since yesterday
Support Tickets
Manage user and host issues related to bookings, refunds, payments, KYC, payouts, and platform support.
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Urgent Tickets
12
Need priority handling
💬
Awaiting Reply
41
Waiting on user/host response
✅
Resolved Today
34
Closed with confirmed response
💸
Refund Issues
23
Payment and cancellation support
⏱️
Avg Response Time
18m
First response median today
| Ticket | User / Host | Related Booking / Reference | Priority | Status | Assigned To | Last Updated | SLA | Actions |
|---|---|---|---|---|---|---|---|---|
TKT-NE-1001 Refund request for Pine View Homestay Refund | Riya Das (User) riya@example.com · +91-9000100010 | BK-NE-4491 | High | Open | Ananya S. | 2026-05-19 09:12 UTC | Due Soon | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1002 Wallet credit not applied Wallet | Abhishek Roy (User) abhishek@example.com · +91-9000100020 | WLT-NE-1012 | Medium | Pending | Rohit P. | 2026-05-19 09:05 UTC | Within SLA | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1003 Event QR ticket not scanning Event Ticket | The Hills Fest (Host) events@hillsfest.in · +91-9000100030 | EVT-NE-8821 | Urgent | Open | Priya M. | 2026-05-19 09:20 UTC | Breached | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1004 Host KYC document rejected KYC | Rinchen Dorjee (Host) rinchen@example.com · +91-9000100040 | KYC-NE-3310 | Medium | Awaiting User | Sourav B. | 2026-05-19 08:40 UTC | Within SLA | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1005 Payout marked failed Payout | Mon Valley Stays (Host) finance@monvalley.in · +91-9000100050 | PYT-NE-2120 | High | Pending | Nivedita K. | 2026-05-19 08:58 UTC | Due Soon | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1006 Unable to download invoice Technical | Naman Gupta (User) naman@example.com · +91-9000100060 | INV-NE-7832 | Low | Resolved | Aritra C. | 2026-05-19 07:55 UTC | Within SLA | MoreAssign Agent Reply Mark Urgent Mark Resolved Link Booking View User View Host Add Internal Note |
TKT-NE-1001
HighRefund request for Pine View Homestay
RefundOpenDue Soon
Riya Das (User) • BK-NE-4491
TKT-NE-1002
MediumWallet credit not applied
WalletPendingWithin SLA
Abhishek Roy (User) • WLT-NE-1012
TKT-NE-1003
UrgentEvent QR ticket not scanning
Event TicketOpenBreached
The Hills Fest (Host) • EVT-NE-8821
TKT-NE-1004
MediumHost KYC document rejected
KYCAwaiting UserWithin SLA
Rinchen Dorjee (Host) • KYC-NE-3310
TKT-NE-1005
HighPayout marked failed
PayoutPendingDue Soon
Mon Valley Stays (Host) • PYT-NE-2120
TKT-NE-1006
LowUnable to download invoice
TechnicalResolvedWithin SLA
Naman Gupta (User) • INV-NE-7832
Ticket Preview
Refund request for Pine View Homestay
Guest cancelled due to medical issue and is requesting full refund review.
Internal note: Coordinate with payments ops before final response.
Linked reference: BK-NE-4491
SLA / Workload
- Tickets due today: 18
- Breached SLA: 5
- Unassigned tickets: 7
- Average first response time: 18m
- Average resolution time: 6h 24m
Booking Help
Queue and resolution controls
Payment & Refunds
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Wallet & Rewards
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Event Tickets
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Host/KYC
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Payouts
Queue and resolution controls