Total Templates
18
Across all events and channels
Email & SMS Templates
Manage transactional templates for OTP, bookings, payments, refunds, KYC, payouts, support, and admin alerts.
Email Templates
11
Transactional and admin email
SMS Templates
7
OTP and short updates
Active Templates
13
Live communication templates
Disabled Templates
1
Temporarily switched off
Needs Review
2
Requires wording/compliance review
| Template | Channel | Status | Variables | Last Updated | Updated By | Actions |
|---|---|---|---|---|---|---|
auth.otp OTP Verification Auth | SMS | Active | {{userName}}, {{otpCode}} | 19 May 2026 | Auth Admin | |
booking.confirmed Booking Confirmed Bookings | Active | {{userName}}, {{bookingId}}, {{serviceName}}, {{amount}} | 19 May 2026 | Booking Ops | ||
booking.cancelled Booking Cancelled Bookings | Needs Review | {{userName}}, {{bookingId}}, {{serviceName}} | 18 May 2026 | Booking Ops | ||
payment.success Payment Success Payments | SMS | Active | {{userName}}, {{paymentId}}, {{amount}} | 19 May 2026 | Payments Team | |
payment.failed Payment Failed Payments | SMS | Active | {{userName}}, {{paymentId}}, {{amount}} | 17 May 2026 | Payments Team | |
refund.processed Refund Processed Refunds | Active | {{userName}}, {{refundAmount}}, {{refundMethod}}, {{walletBalance}} | 19 May 2026 | Finance Ops | ||
wallet.credit Wallet Credited Wallet | SMS | Active | {{userName}}, {{amount}}, {{walletBalance}} | 19 May 2026 | Finance Ops | |
kyc.approved KYC Approved KYC | Active | {{userName}} | 16 May 2026 | Compliance Admin | ||
kyc.rejected KYC Rejected KYC | Draft | {{userName}} | 15 May 2026 | Compliance Admin | ||
listing.approved Listing Approved Listings | SMS | Active | {{hostName}}, {{listingTitle}} | 17 May 2026 | Listings Team | |
listing.rejected Listing Rejected Listings | Needs Review | {{hostName}}, {{listingTitle}} | 15 May 2026 | Listings Team | ||
payout.requested Payout Requested Payouts | Active | {{hostName}}, {{payoutId}}, {{amount}} | 19 May 2026 | Payout Ops | ||
payout.completed Payout Completed Payouts | SMS | Active | {{hostName}}, {{payoutId}}, {{amount}} | 19 May 2026 | Payout Ops | |
support.ticket.created Support Ticket Created Support | Active | {{userName}}, {{supportTicketId}} | 19 May 2026 | Support Team | ||
support.ticket.replied Support Ticket Replied Support | SMS | Disabled | {{userName}}, {{supportTicketId}} | 14 May 2026 | Support Team | |
support.ticket.resolved Support Ticket Resolved Support | Active | {{userName}}, {{supportTicketId}} | 19 May 2026 | Support Team | ||
contact.form.notification Contact Form Notification Support | Active | {{userName}}, {{phone}}, {{email}} | 19 May 2026 | Support Team | ||
admin.alert.critical Critical Admin Alert Admin Alerts | Draft | {{serviceType}} | 19 May 2026 | Platform Admin |
auth.otp
OTP Verification
Auth
SMSUpdated: 19 May 2026
By Auth Admin
booking.confirmed
Booking Confirmed
Bookings
EmailUpdated: 19 May 2026
By Booking Ops
booking.cancelled
Booking Cancelled
Bookings
EmailUpdated: 18 May 2026
By Booking Ops
payment.success
Payment Success
Payments
SMSUpdated: 19 May 2026
By Payments Team
payment.failed
Payment Failed
Payments
SMSUpdated: 17 May 2026
By Payments Team
refund.processed
Refund Processed
Refunds
EmailUpdated: 19 May 2026
By Finance Ops
wallet.credit
Wallet Credited
Wallet
SMSUpdated: 19 May 2026
By Finance Ops
kyc.approved
KYC Approved
KYC
EmailUpdated: 16 May 2026
By Compliance Admin
kyc.rejected
KYC Rejected
KYC
EmailUpdated: 15 May 2026
By Compliance Admin
listing.approved
Listing Approved
Listings
SMSUpdated: 17 May 2026
By Listings Team
listing.rejected
Listing Rejected
Listings
EmailUpdated: 15 May 2026
By Listings Team
payout.requested
Payout Requested
Payouts
EmailUpdated: 19 May 2026
By Payout Ops
payout.completed
Payout Completed
Payouts
SMSUpdated: 19 May 2026
By Payout Ops
support.ticket.created
Support Ticket Created
Support
EmailUpdated: 19 May 2026
By Support Team
support.ticket.replied
Support Ticket Replied
Support
SMSUpdated: 14 May 2026
By Support Team
support.ticket.resolved
Support Ticket Resolved
Support
EmailUpdated: 19 May 2026
By Support Team
contact.form.notification
Contact Form Notification
Support
EmailUpdated: 19 May 2026
By Support Team
admin.alert.critical
Critical Admin Alert
Admin Alerts
EmailUpdated: 19 May 2026
By Platform Admin
Template Preview
Preview selected template content and variables.
Template
Booking Confirmed
booking.confirmed
EmailActive
Subject
Your booking {{bookingId}} is confirmed
Body Preview
Hi {{userName}}, your {{serviceName}} booking is confirmed. Amount paid: {{amount}}.
Available Variables
{{userName}}, {{bookingId}}, {{serviceName}}, {{amount}}
Common Variables
Use supported placeholders only. Refund templates must include {{refundAmount}}, {{refundMethod}}, and {{walletBalance}} when applicable.
{{userName}}{{phone}}{{email}}{{bookingId}}{{paymentId}}{{amount}}{{serviceName}}{{serviceType}}{{refundAmount}}{{refundMethod}}{{walletBalance}}{{hostName}}{{listingTitle}}{{payoutId}}{{supportTicketId}}{{otpCode}}